Welcome to OnTrack Psychiatry.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://ontrackpsychiatry.com/ or use our services.
By using our website or communicating with us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you fill out forms, schedule appointments, or contact us, we may collect:
- Name
- Email address
- Phone number
- Date of birth
- Insurance details
- Medical or mental health information (only when voluntarily provided)
b. Automatically Collected Information
When you visit our website, certain information may be automatically collected through cookies and analytics tools, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
This helps us improve user experience and website functionality.
2. How We Use Your Information
We use the information we collect to:
- Provide mental health services and manage your care
- Communicate with you regarding appointments, billing, and treatment updates
- Respond to inquiries and provide customer support
- Improve our website, services, and user experience
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. SMS/Text Messaging
If you opt in to receive SMS messages, we may send:
- Appointment reminders
- Billing notifications
- Care-related updates
Message frequency may vary, and standard carrier rates may apply.
You may opt out at any time by replying STOP or contacting us directly.
We never share or sell SMS opt-in data or phone numbers for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience.
Cookies help us understand how visitors use our site and allow us to:
- Track performance
- Personalize user experience
- Improve site content
You can choose to disable cookies through your browser settings, but this may affect website functionality.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Despite these efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. HIPAA Compliance
OnTrack Psychiatry complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure your protected health information (PHI) is handled with the highest level of confidentiality and security.
Your PHI is only shared with authorized individuals or entities involved in your treatment, payment, or healthcare operations, as permitted by law.
7. Third-Party Links
Our website may contain links to third-party websites.
OnTrack Psychiatry is not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access or request a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of certain information
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us using the information below.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
OnTrack Psychiatry
1870 The Exchange SE Suite 200 – #1299 Atlanta GA 30339
https://ontrackpsychiatry.com/
info@ontrackpsychiatry.com